Exclusive Offers
- Earn up to BDT 3,000 cashback quarterly
- Get additional incentive on every purchase
- Make the most out of international transactions
- Get your personalized card instantly from branches
- Enjoy up to 30% savings on selected hotels. Make new memories and explore the world through Booking.com with our amazing deals. Simply visit https://experiences.global/bd/travel/booking and choose from a wide range of hotels. So, select your favorite one and enjoy a happy vacation.
1% Cashback on All Spending!
Enjoy 1% Cashback on every single purchase ranging from shopping, dining, travelling to entertainment with your City Islamic Card.
2% Cashback at Selected Groceries!
Enjoy 2% Cashback* all year round at the following leading supermarkets across Bangladesh.
American Express Amazing Savings
American Express amazing savings provide a wide range of special offers from thousands of merchants in Bangladesh and across the world, exclusively for you.
Earn Additional Incentive
Earn Incentive* on your Bank Account for 15 days on the money you have spent with your City Islamic Card.
BOGOs & Other Savings Offers:
| Offer Type | Offer |
|---|---|
| BOGO | 1-For-1 Complimentary Buffet at Dhaka Regency Hotel & Resort |
| 1-For-1 Complimentary Buffet at Hotel Sarina | |
| 1-For-1 Complimentary Buffet at The Way Dhaka | |
| 1-For-1 Complimentary Buffet at Best Western Plus | |
| Savings | 10% Savings on cake items at Coopers |
| 10% Savings at Red Origin | |
| 10% Savings at Khazana Mithai | |
| 10% Savings at SaRa Lifestyle |
*Bank or Partner carries the final authority to amend, change or modify the offers and also to discontinue the offers without prior notice
The City Islamic American Express Card is now eligible for any international transaction with 1% Cashback. Enjoy convenience of cash withdrawal globally, make most out of your online & offline international purchases with one single City Islamic card and keep pace with all your global needs.
ATM Access
Enjoy convenient 24/7 access to your Bank Account at all City Bank ATMs, Q-cash and NPSB ATMs in Bangladesh and American Express ATMs worldwide. To know about the list of City Bank ATMs across Bangladesh, please visit www.thecitybank.com
Get free e-statements
Keep track and secure your daily transactions with your City Islamic card. Get free e-statement in your inbox every month just by updating your email address.
24 Hour Customer Service
For further information about your City Islamic Card and other available services and offers, please call 16234 (local) and
+880 2 8331040 (local & international) or contact card ambassador during business hours.
Prohibited Merchant List
| Serial | Merchant Category Codes | Description |
| 1 | 5921 | Package Stores – Beer, Wine and Liquor |
| 2 | 5993 | Cigar Stores and Stands |
| 3 | 5973 | Religious Goods Stores |
| 4 | 7995 | Gambling and Betting Transactions (including Lottery Tickets, Casino Gaming Chips, Off-Track Betting and Wagers at Race Tracks) |
| 5 | 7273 | Dating & Escort Services |
| 6 | 7800 | Government Owned Lotteries (US Region only) |
| 7 | 7801 | Government Licensed Online Casinos (Online Gambling) (US Region only) |
| 8 | 7802 | Government Licensed Horse/Dog Racing (US Region only) |
| 9 | 7261 | Funeral Services and Crematories |
| 10 | 9406 | Government Owned Lotteries (Non US region) |
| 11 | 7297 | Massage Parlors |
| 12 | 9754 | Gambling – Horse Racing, Dog Racing, State Lotteries |
| Particulars | Fees |
|---|---|
| Annual Fee | BDT 600 |
| Card Replacement Fee | BDT 400 |
| Captured Card Replacement Fee | BDT 300 |
| Mark-up Fee | 3% on applicable transaction amount |
| Cash Withdrawal Fee | City Bank ATM – Free |
| Q-Cash ATM – BDT 10 | |
| NPSB ATM - BDT 15 | |
| Foreign ATM – USD 2.75 | |
| ATM Cash Withdrawal Limit | BDT 20,000 (per transaction) |
| BDT 1,00,000 or USD Equivalent (Per Day) |
* 15% VAT is applicable for all charges except NPSB and Foreign ATM
* Only mark-up fee and ATM withdrawal fee will be applicable for dual currency transactions
- To be eligible for the cashback, minimum quarterly transaction amount has to be BDT 25,000
- 2% cashback offer is only applicable on offline POS transactions for the groceries outlets mentioned above
- The cashback facilities are not applicable for ATM transactions and also for transactions made in fuel stations and MFS wallets
- City Islamic Card issued against Foreign Currency (FC) Account, Resident Foreign Currency Deposit(RFCD) and Export Retention Quota (ERQ) Account and any such accounts are not eligible for cashback or incentive-earning facilities
- The accumulated cashback amount will be credited to your account at the end of each quarter
- Each City Islamic Cardmember can earn a maximum amount equivalent to BDT 3,000 cashback per quarter
- 15% VAT is applicable on payment of specific services as per the guideline of Bangladesh Bank.
- The additional incentive amount earned in your savings account will be credited as per the general guideline of your bank account
- To perform foreign currency transaction, City Islamic Cardmember will require to endorse his/her passport with City Islamic card against the Travel Quota limit (maximum USD 12,000 per calendar year*)
- An endorsement can be performed at any City Bank Authorized Dealer (AD) branch, Service Center, or Priority Citygem Service Centers
- City Islamic Cardmembers need to place e-commerce enable request for USD transaction through calling 16234 or visiting the service center or web portal positivepay.thecitybank.com/cards
- City Islamic Cardmember will be allowed to make online transactions equal to or less than $300 each against a travel quota card for any legal purpose and more than $ 300 each for hotel and education purposes.
- In case of transaction/s with any e-commerce merchant/s whose delivery timeline of products or services is/are after the prepayment by City Islamic Cardmember (hereinafter referred to as “Prepay E-Commerce Merchant/s”), the City Islamic Cardmember acknowledges, agrees, and undertakes to resolve and settle all the refund, chargeback, non-delivery, claim, dispute issues (collectively referred to as "Dispute") with the respective Prepay E-Commerce Merchant/s.
- City Islamic Cardmember acknowledges that We, the Bank shall not be liable for any such Disputes of the City Islamic Cardmembers with the Prepay E-Commerce Merchant/s and agrees to indemnify us, and keep us, the Bank harmless against all losses, claims, and expenses that we may incur due to any Dispute between City Islamic Cardmember and Prepay E-Commerce Merchant/s.
- City Islamic Cardmember acknowledges and agrees that the Bank reserve the right to impose temporary/permanent restrictions on any type of transaction and/or with Prepay E-Commerce Merchant/s.